If you order has not processed yet, we can cancel the order without any restocking fee. Please note that orders generally process within 12 hours, so be sure to notify us as soon as possible. If your order has already processed and cannot be cancelled, please refer to the following section on how to return your order.
PLEASE NOTE: FOR ALL ITEMS ON MAJOR CLEARANCE AND MARKED FINAL SALE - ALL SALES ARE FINAL. If the unit is defective, please email us, and we will work to send you a new one.
ALSO NOTE: ALL WHOLESALE ORDERS ARE FINAL (Quantities over 10 are considered wholesale orders)
To initiate a return, please email return firstname.lastname@example.org with your order number and a message indicating which item(s) in the order you wish to return. In events outside of defective products received (where a full exchange or refund is applicable) The time frame in which we can assist you with a return is 30 days for an exchange/refund for general merchandise. Our customer service team will respond with an RMA number and shipping instructions. In the case of buyers remorse you the buyer will be responsible for the cost of packaging and shipping. Please do not return anything to us without receiving an a RMA number first!
All items must be received back in their original condition and must not be broken or altered in any way. For example, new and unopened items must be sent back new and unopened. Exchanges/ refunds are processed within 0-5 business days from receipt of your merchandise and completion of our quality warranty inspection. If items are returned in any other state than how they were purchased, the return will be treated as buyer’s remorse and you will be charged an 8% restocking fee. Depending on the condition the item is received (i.e. damage to packaging, water damage, intentional damage, signs of use, etc.), we reserve the right to return the item back to you and not issue a refund for the purchase.
Changing an Order:
To make a change to an order, please email email@example.com with your order number and a message indicating the change(s) that are needed. To change an order, we must receive your request before your order is processed, which is generally within 12 hours of receipt. If your order has already been processed, please refer to our Returns policy above.
Let's Sum It Up:
Our mission is to not only meet your shopping expectations but to redefine what online shopping means.
We do this by listening to feedback from our customers. We want to hear what you have to say. Write to us with your concerns or questions at firstname.lastname@example.org and let us know how we’re doing!
Thank you for giving us the opportunity to pursue our ecommerce passions. We couldn't do it without you!